FREQUENTLY ASKED QUESTIONS

1. What is www.SUNPARADISE.my?

Sunparadise.my is a full-line aquatic goods online retailer offering a complete range of swimming, diving, leisure, and outdoor related apparel, equipment, and accessories.

2. How do I maintain my swimsuit?

After each use, hand wash your swimsuit with mild detergent and rinse well. Line-dry in the shade. DO NOT bleach or iron or machine wash and avoid contact with rough surfaces which can damage the fabric. Full wash and care instructions are provided in every swimsuit’s product page.

3. How do I care for my goggles?

To preserve your pair of goggles, you were needed to keep lenses free from dirt and grease. After each use, rinse gently in cold tap water and keep the goggles in its original case to prevent scratches on the lens. While using, do not wipe the inner lenses with your fingers to avoid compromising on the anti-frog.

4. Does Sunparadise.my sell swim aids?

Yes, we do. We sell kickboards, ear plugs, noseclips, hand paddles, snorkels, freestyle breather attachments, and floatation swim aids for kids.

5. How do I use Hydrokids baby swim seat?

Step 1: Squeeze valve stem at arrows and blow to fully inflate the four chambers to a comfortable level.
Step 2: When inflated, stop squeezing and quickly place finger or tongue over valve for two seconds to stop air escaping.
Step 3: Press in stopper fully.
Step 4: Push to tuck the valve in fully.
Step 5: Gently place your baby in the Swim Seat. The water level should be at or about the level of the chest. Reminder: Baby’s arms should remain resting on top of the inner ring. DO NOT use Swim Seat in the bath tub. To remove child from seat, hold the child up by the armpits and lift child from the seat.

6. How do I apply anti-fog solutions to my goggles?

It is noteworthy to remember that proper application of anti-fog cleanser solutions is important to ensure maximum function. A simple method is to spray the solution on the surface of the lens. Clean the lens with a soft tissue. Repeat this process and using your fingers, spread the liquid solution around. Give the lens a final wipe with the same tissue. To prevent scratches, do not rub the cleansing lotion vigorously on goggle lenses.

7. How do I return a product?

You can refer to our Return Policy at www.sunparadise.my/return-policy

8. How to know if payment went through successfully?

After completion of the check-out process, you will be shown a “Thank You” page and a confirmation email with your order number (eg. ESP1609190001) will be sent to you. Kindly contact our Customer Support should there be any issues with your payment.

9. What are the payment methods available?

You may pay by Credit Card (Visa & Mastercard), Bank Transfer and PayPal.

10. A product I want is out of stock. What can I do?

There will be products in Sunparadise.my that may be out of stock due to high demand. We constantly do our best to ensure the sufficiency of our stock. In the meantime, you may add the product to your Wishlist to keep track of your desired products. Alternatively, you are welcomed to get in touch with us to enquire here when a product will be available or leave us a message on our Facebook page here.

11. I have a Voucher / Promo code?

You may enter the code in the Voucher Code box during the first step of the checkout process.

12. How do I sign up to be a member or log in as a member?

The log in / sign up option is available at the top right corner of the page. Purchases made need to be accompanied with a registered account in sunparadise.my.

13. How do I update user account details?

After logging in, select “My Account” at the top right corner of the page. Change the details as needed and the click “Edit My Account” button.

14. How do I search for a particular brand, model, or unit?

Type your keyword into the search bar at the top right corner of the page to display a list of possible results.

15. When can I expect delivery of my order?

It will normally take at least 5-10 working days for orders to be processed and sent out to your location.

16. What can I do if my order hasn’t arrived?

You may check the delivery status with the tracking number provided when the order is send out. Kindly Contact Us if there’s any problem with your delivery.

17. Can my order be delivered to an office address?

Yes. Be sure to enter the correct delivery address regardless of home or office address during the checkout process.

18. What if the product I received is damaged, defective, missing items/parts, or is incorrect?

In the case of any of the abovementioned circumstances, kindly refer to our Return Policy here for your next step.

19. What is not covered under the warranty?

Normal wear and tear, improper assembly or maintenance, or installation of parts or accessories not originally intended or compatible with the equipment as sold. Damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, neglect, theft, vandalism, fire, flood, wind, lightning, freezing, or other natural disasters of any kind, power reduction, fluctuation or failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects into the covered unit, or modifications that are unauthorized or not recommended by Sunparadise.my.

More questions? Please Contact Us here.