TERMS & CONDITIONS

TRENDMASTERS SDN. BHD., GRANTS YOU (HEREBY KNOWN AS THE “USER” OR “USERS”) ACCESS TO ITS WEBSITES, THRU WWW.SUNPARADISE.MY AND ITS SUBDOMAINS (ALSO KNOW AS, THE “SITES”), CONDITIONED ON YOUR ACCEPTANCE OF THE TERMS, CONDITIONS AND NOTICES CONTAINED HEREIN (THESE “TERMS & CONDITIONS”). TEXT, IMAGES, GRAPHICS, SOFTWARE, SOURCE CODE, APPLICATIONS, SPECIFICATIONS, AUDIO FILES, VIDEOS, ARTICLES, TRADEMARKS, LOGOS AND OTHER INFORMATION OR CONTENT AVAILABLE THROUGH THE SITES THAT ARE NOT SUBMISSIONS OR USERS (ANY INFORMATION THAT USERS SUBMIT TO THE SITE, INCLUDING REVIEWS, COMMENTS, SUGGESTIONS, PHOTOS WILL BE THE SOLE AND EXCLUSIVE PROPERTY OF THE SITES AND BY SUBMITTING SUBMISSIONS, USERS AUTOMATICLY GRANTED US THE RIGHT TO USE THE NAME USERS SUBMITTED WHEN THE USERS POST COMMENTS OR REVIEW TO THE SITES) ARE KNOWN AS “CONTENT”.

ACCEPTANCE OF TERMS

PLEASE READ THESE TERMS & CONDITIONS AND PRIVACY POLICY THRTOUGHLY AND CAREFULLY. BY USING THE SITES, USERS AGREE TO THESE TERMS & CONDITIONS, AND ARE CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF INFORMATION AS DESCRIBED IN THESE TERMS & CONDITIONS AND OUR PRIVACY POLICY. KINDLY EXIT THE SITES IMMEDIATELY IF YOU AS THE USER DO NOT AGREE WITH OUR TERMS & CONDITIONS. BY USING THE SITES, USERS ARE DEEMED TO AGREE TO OUR TERMS & CONDITIONS. TRENDMASTERS SDN. BHD. CAN CHANGE AND UPDATE THESE TERMS & CONDITIONS ANY TIME BY POSTING UPDATED TERMS OF USE ON THE SITES WITHOUT PRIOR NOTICE. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with TRENDMASTERS SDN. BHD. or its affiliates for other products or services.

You are also subject to the TRENDMASTERS SDN. BHD. Privacy Policy.

These Terms of Use were updated as of September 19, 2016.

USES AND RESTRICTIONS

Users may access and use the Sites only in accordance with all applicable laws and regulations and with these Terms & Conditions. Users may temporarily suspend or permanently banned and refuse any access to or use of the Sites if found:

  • Resell products purchased from the Sites for commercial purposes
  • Resell or make commercial use of the Sites and Contents
  • Modify, distribute, transmit, display, perform, reproduce, publish, transfer, or sell any of Sites’ content
  • Gather and extract data from the Sites using data mining, bots or any other similar methods
  • Alter or modify the Sites by attempt to access Sites’ system or servers
  • Create a Sites User ID using fake identity
  • Use of any Sites’ content without TRENDMASTERS SDN. BHD.’s consent

ORDER ACCEPTANCE AND PRICING

The Sites reserves the right to refuse or cancel any order for any reason at any given time. The Sites have the right to cancel any orders whether or not the order has been confirmed or User’s credit card or bank account has been charged.

GST

Prices shown in Sites are GST included. Please refer to the GST Act 2014 published in the gazette on 19 June 2014 and the GST Regulations 2014 issued on 30 June 2014. GST is under the jurisdiction of the Royal Malaysian Customs Department (“Customs Department”).

USER’S ACCOUNT

By registering an account, Users are solely responsible for maintaining the security and confidentiality of account and account password, restricting access to own computer and account. Users are solely responsible and liable for all activities, including, all purchases of products and services through the use of the Sites that occur under User’s account or User’s account password. Users acknowledge and agree that TRENDMASTERS SDN. BHD. may access, preserve, and disclose account information, all Submissions, all communications to and from you, all information relating to your use of the Sites, and all information relating to the use of the Sites under your account or account password if TRENDMASTERS SDN. BHD. is required to do so by law or legal process or to protect the rights of TRENDMASTERS SDN. BHD., third parties, and other users of the Sites or for purposes of responding to User’s request for customer service.

COPYRIGHT

The Sites and the Contents of the Sites that includes any text, images, graphics, software, source code, applications, specifications, audio files, videos, articles, trademarks, logos and other information or contents are the sole property of TRENDMASTERS SDN. BHD. and/or its licensors and are protected by patent, copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms & Conditions or with TRENDMASTERS SDN. BHD.’s written consent.

COPYRIGHT AND TRADEMARK INFRINGEMENTS

TRENDMASTERS SDN. BHD. may at our discretion, suspend, banned or terminate service and/or access to the Sites for users who infringe the intellectual property rights of others.

FEEDBACK

If you submit any feedback or ideas about our products and services to the Sites, you hereby assign and agree to assign to TRENDMASTERS SDN. BHD. all right, title and interest in and to such feedback.

MODIFICATIONS

Any Content offered or posted on the Sites is subject to modification or discontinuation at any time and from time to time without prior notice. TRENDMASTERS SDN. BHD. reserves the right to charge fees for the use or purchase of, or access to, any products, services or Content offered through the Sites, at any time and from time to time.

LINKS TO THIRD PARTY WEBSITES

The Sites may contain links to websites and other resources operated by third parties that have been given consent by the third partied. TRENDMASTERS SDN. BHD. does not control such websites, and is not responsible for the content, products, services or information offered by any third parties. If Users decided to access any third party websites or acquire any third party products or services, Users are doing so entirely at Users own risk, and may be subject to the terms and conditions and the privacy policies imposed by the aforementioned third parties.

WARRANTIES AND DISCLAIMER

THE SITES, SUBMISSIONS AND ANY CONTENT PROVIDED VIA THE SITE, INCLUDING LINKS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH NO WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRENDMASTERS SDN. BHD. DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, SUBMISSIONS, THE CONTENT AND ANY PRODUCTS OR SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM ERRORS, OMISSIONS, COMPUTER VIRUSES OR OTHER MALICIOUS OR UNAUTHORIZED CODE OR PROGRAMS, AND IMPLIED WARRANTIES OR CONDITIONS ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, TRENDMASTERS SDN. BHD. DOES NOT REPRESENT OR WARRANT THAT THE SITE, SUBMISSIONS, CONTENT OR ANY PRODUCTS, SERVICES OR ANY OTHER INFORMATION ACCESSIBLE VIA THE SITE IS SECURE, ACCURATE, COMPLETE OR CURRENT OR THAT ANY PARTICULAR PRODUCTS OR INVENTORY WILL BE AVAILABLE AT ANY PARTICULAR STORE. AS A CONDITION OF YOUR USE OF THE SITE, YOU WARRANT TO TRENDMASTERS SDN. BHD. THAT YOU WILL NOT USE THE SITES FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED BY THESE TERMS OF USE.

IN ADDITION, THE SITES MAY CONTAIN TYPOGRAPHICAL ERRORS OR INACCURACIES AND MAY NOT BE COMPLETE OR CURRENT. TRENDMASTERS SDN. BHD. THEREFORE RESERVES THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS (INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED) AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE. PLEASE NOTE THAT SUCH ERRORS, INACCURACIES OR OMISSIONS MAY RELATE TO PRICING AND AVAILABILITY, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, TRENDMASTERS SDN. BHD. RESERVES THE RIGHT TO CANCEL OR REFUSE TO ACCEPT ANY ORDER PLACED BASED ON INCORRECT PRICING OR AVAILABILITY INFORMATION. WE APOLOGIZE FOR ANY INCONVENIENCE.

IN ADDITION, IF AN ITEM BECOMES UNAVAILABLE FOR WHATEVER REASON AFTER AN ORDER IS ACCEPTED, TRENDMASTERS SDN. BHD. MAY TERMINATE THE ORDER BY GIVING YOU WRITTEN NOTICE. IN SUCH EVENT, TRENDMASTERS SDN. BHD. WILL CONTACT YOU TO ARRANGE FOR A REFUND OR PROVISION OF CREDIT AGAINST FUTURE PURCHASE. WE APOLOGIZE FOR ANY INCONVENIENCE.

LIMITATION OF LIABILITY

TRENDMASTERS SDN. BHD. AND ITS PARENT, AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS AND THIRD PARTY PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, MULTIPLIED OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR REVENUES OR FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT SUCH PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, ARISING OUT OF OR IN CONNECTION WITH ANY LOSS OR OTHER DAMAGES IN CONNECTION WITH ANY UNAVAILABILITY OR NONPERFORMANCE OF THE SITE, ERRORS, OMISSIONS, VIRUSES AND MALICIOUS CODE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

DELIVERY TERMS

Who will deliver my products?

Either our own Trend Masters Sdn Bhd despatch team or third-party courier services such as GD Express.

Where do you deliver to?

We can deliver to your location in West Malaysia and East Malaysia.

When will I receive my order?

Orders made through Sunparadise.my takes 3 to 5 days for verification purposes to validate the payment, contact and delivery info. And then may take up to 5 additional working days for delivery. However, some areas may take longer due to the low frequency of deliveries to the delivery zip code.

Who needs to sign for my delivery?

Either you or your representative, that are 18 years of age or older. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.

How many delivery attempts will be made if no one is home?

Our courier service partners makes 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) will be return to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

Can I schedule the delivery of my order?

You may request to have your order delivered at a specific time and location and we will relay the request to out courier partners.

Can I pick up my order directly?

You may pick up your order directly from our warehouse. The address is as follows:

Trend Masters Sdn Bhd
5, Jalan Anggerik Mokara 31/48
Kota Kemuning, Seksyen 31
40460 Shah Alam
Selangor, Malaysia